Green Soul Newyork Health High Back Mesh Efficient Chair (Black)

I am working in an IT company and thought it will be like other office chairs. But unfortunately, it is not.The tilt mechanism is very risky, the entire chair gets tilted (see Image) which puts your center of mass behind you and makes it unstable as the front wheel gets lifted. I almost fell many times. This should be highlighted in the description since it is not normal.To give more understanding, you can't remove the mobile from your pant pocket by pushing the back-support, because base and back are welded as one piece, so if you push it back, the base will tilt on the shaft, like a seesaw.You will get Customer care response only if your review is getting more helpful votes.My chair is inclined on one side, After a week of following up, the seller sent YouTube video link demonstrating to dissemble the chair using a hammer and closed the ticket even without asking if the issue is solved or not. Interestingly, I noticed hitting marks at those specific places as shown in video, which means it is returned by someone and sold to me (see photo) I felt cheated and asked for return but they didn't entertain me. See the update at the bottom for further story.Hand rest is adjustable but it retracts suddenly with slight weight. Screw beneath hand rest has rough protrusions, left marks on my table.Packaged plastic can not be removed completely. Build quality and the material looks cheap and head support is very fragile.Update (10-May-2020): (actual update of April 2019, I updated it but somehow it was not posted):-Seller contacted me with very polite approach and asked my confirmation for refund, later he called and asked to increase rating of my review if I want the refund. I said I don't like to commit any rating, and they never came back.Update (10-May-2020): The chair base near the wheel has sharp edges (see the picture).Update (10-May-2020): The lowest possible shaft position is much taller compared to normal office chairs because I am 5 ft. 9 inch tall and I have to sit on the lowest possible position. It is fine for me but may not be comfortable for many people less than my height.

Please note that the recliner mechanism is different than regular office chair. Entire chair along with the seat gets tilted instead of just backrest (Please refer illustration). I will advise to understand the chair mechanism properly before buying as its non-returnable product.Update: After some follow up, seller has now added product images to highlight this fact. I am still keeping this review in case those images are not clear enough.

I had purchased this chair couple of months ago and I am regretting the day I purchased.1. Very poorly designed and assemebled2. Very low material quality used3. Very low quality of paint used which got spilled everywhere4. Scratches all over the chair.5. After 2 months of use very annoying sound started coming from the chair whenever I try to lean6. Adjustment knob is not working and is broken7. Head rest got broken and I had to repair it outside8. When contacted customer support I was told that this was already mentioned in the description that minor imperfections will be there.8. Whole chair is completely imperfect because they use second hand duplicate pathetic material9. Return policy is not at all good.10. Highly disappointed, buy at your own risk.

The quality of chair is really nice. The most important thing I like about this chair is the comfort and and easy assembling.The only thing I did not like about the product is primary assembling by the maker is really bad. The plastic wrapping used for packing is used so badly it’s really difficult to remove from the many parts of chair. The remaining unremovable plastic really ruins the aesthetics. It feels like am sitting on piles of plastic.The quality of plastic used can be improved and the way primary assembling done need to be improved.

Don't buy it.. A product is only as good as the after sales it provides otherwise it's only as good as a second hand product.TL:DR;- good ergonomic design- No support / warranty - no response from the company through amazon / mail- Poor fitting quality - parts break away, screws start falling outThe armrests are unstable, a little bit of pressure and they slip with a big noise. The headrest joint was flimsy and gave way on one side within 3 months.The warranty is nonsense - tried to contact them, even sent a mail, dropped a complaint on Amazon as well - no response.I have 2 office chairs - one at home and one in the office, this was supposed to replace the home office chair - but now it just sits in a corner and after trying to contact support for some time, I have now taken another new chair.The flimsy parts started slipping, now it's noisy and other parts of the chair are breaking up. One day, while sitting a screw randomly fell from under the chair.

I ordered this item on Amazon on lighting deal. I received the chair before expected delivery time. Installation was quite easy. There was a step by step manual given with the chair. After installation it looks very nice and sturdy. It had all the features as mentioned in the description. One of my wheel was not working. So I contacted the seller directly. I uploaded a video with the faulty wheel. They had very responsive customer care. They sent a new wheel base. I was surprised to see the customer response. There was dedicated account manager for resolving my issue. Now again installed the new base and everything works fine. I'm very happy with Green Soul and Amazon. I would strongly recommend this chair who wants to spend long hours on chair.